Frequently Asked Questions

Everything you need to know about shopping with Calla.

What is Calla's return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our returns portal to start your process.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally takes 7-14 business days.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit may vary between silhouettes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Calla, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled synthetic fibers, and we are working toward 100% by 2025.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.